What is the Healthmatters.io account for?

Healthmatters.io is a private dashboard where you can track, store, and connect the history of all laboratory results. You can bring together laboratory test results from multiple labs and different countries. Using clever calculators, and sometimes by averaging or setting the custom ranges, you can get the history of results together on a graph or a table. For the most part, you can track and trend any data that labs can measure inside your healthmatters account. 
We do not store DNA test data, for the most part, because it never changes, so we do not see why you want to track it. 

Is HealthMatters a medical device or a drug?

No. Healthmatters.io, at its core, is a tool that can bring all your lab data together and allows you to track data from multiple sources under one account. 
Information about biomarkers comes from science-based sources or laboratories. We cite our sources of information and provide all descriptions for informational purposes only. 
At Healthmatters.io, we deliver science-based research to you in a way you can understand. None of the information provided is medical advice. 
We aim to engage users and motivate them to live healthier lives. 

Do you provide medical advice?

No. HealthMatters doesn’t provide any medical advice. It helps you track your lab data, adhere to the treatment prescribed to you, and enable you to understand information about biomarkers. For medical advice, please always consult with your doctor.

How do you keep my privacy?

Your medical data is yours. We will never sell data or do anything without your permission. See our Privacy policy

Is the healthmattrs.io account secure to use?

At HealthMatters, we're committed to maintaining the security and confidentiality of your personal information. We've put industry-leading security standards in place to help protect against the loss, misuse, or alteration of the information under our control. We use procedural, physical, and electronic security methods to prevent unauthorized people from accessing this information. Our internal code of conduct adds additional privacy protection. See our Privacy Policy for more details.

I forgot my password, what should I do?

In case you forgot your password, please go here.

How much does the uploading service cost?

The processing of one test report costs $15, unless your membership includes free uploads.

I have some feedback. Can we talk?

Sure, we want to hear everything you have to say. Shoot us an email – support@healthmatters.io.

Can I pay with Paypal?

Yes. If you want to pay via Paypal, here are our two options:

Health Matters Advanced Plan - $79/year (this is our regular personal account)

Health Matters Pro Plan - $45/month (for medical professionals only)

Once you have bought one of the above plans via Paypal, we will receive an automated email that your payment went through. Please allow up to 24 hours for us to create your account on HealthMatters. If you do not hear back from us within that time, please reach out to our support team at support@healthmatters.io.